- There will be no penalty for canceling an order prior to paying the required 50% deposit.
- There will be no refund of deposit monies for cancelled orders after payment of the required 50% deposit - this is due to the unique and hand-crafted nature of our products. Exceptions will be made for return of damaged goods as indicated below.
Returns
- Returns are accepted for damaged goods - funds will be returned on damaged goods once we have received the damaged item returned from you.
- Items must be returned within 10 days of receipt by the customer.
Corrections
- We will email a photo of your finished specialty product for your review prior to shipping. As a result, we do not accept returns due to corrections - the onus is on you to review your order in detail when a photo of the finished product is emailed to you.
- You may request additional detailed photos of your order for review.
Consistent with our shipping policy, the buyer must bear all shipping costs related to returns or corrections.
Please email me with questions regarding returns: clarkdebbie@hotmail.com.
